Terms of Service

Last updated: 12 October 2026

1. Overview

Welcome to Khushi Jewels. Throughout this website, the terms “we,” “us,” and “our” refer to Khushi Jewels. We operate this online store and website, including all related information, content, features, products and services, to provide you with a carefully curated jewellery shopping experience.

Khushi Jewels specialises in handcrafted jewellery made from 925 sterling silver.

By visiting our website, browsing our products or making a purchase, you agree to these Terms of Service (“Terms”), along with our applicable policies, including our Privacy Policy, Shipping Policy and Return and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with our website, business or other customers' experience.

You must not use our products or services for any unlawful or unauthorised purpose or violate any applicable laws while using our website.

3. Products and Product Information

We make reasonable efforts to display our jewellery products, descriptions, images, colours and other details as accurately as possible.

As our jewellery is handcrafted, slight variations in appearance, finish or detailing may occur between individual pieces. Such variations are a natural characteristic of handcrafted products.

We aim to ensure that product descriptions and prices are accurate. However, we do not guarantee that every product description or other website content will always be entirely free from errors or omissions.

All products are subject to availability. We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to applicable law.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products under these Terms.

After you place an order, you may receive an order confirmation by email. This confirmation acknowledges that we have received your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, inaccurate pricing, stock unavailability or other legitimate reasons.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our policies and applicable law.

Please ensure that your shipping address, contact details and order information are accurate when placing an order.

5. Prices and Payments

All product prices, applicable shipping charges and other costs will be displayed during the shopping and checkout process.

Our store may display prices or process transactions in the currencies made available through the checkout. Your bank, card issuer or payment provider may apply currency conversion charges, foreign transaction fees or other charges.

We accept payments through the payment methods displayed at checkout, which may include PayPal and supported debit or credit cards.

By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Orders are subject to successful payment authorisation. We are not responsible for additional charges imposed by your bank, card issuer or payment provider.

6. Shipping and Delivery

We ship our handcrafted jewellery internationally, subject to service availability and applicable shipping restrictions.

Shipping Charges

• United States: Free shipping on all orders.

• United Kingdom: Free shipping on all orders.

• All other countries: A flat shipping fee of US$9 per order.

Applicable shipping charges will be shown during checkout.

Processing Time

Orders are processed and dispatched within 2–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Estimates

Orders are expected to be delivered within 10 business days from the date of dispatch.

Delivery estimates are provided for guidance and are not guaranteed. Delivery may take longer due to customs clearance, public holidays, courier delays, weather conditions or other circumstances beyond our reasonable control.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer. We recommend checking your country's import requirements before placing an order.

Customers are responsible for providing accurate delivery information and complying with applicable import regulations.

For further details, please refer to our Shipping Policy.

7. Returns and Refunds

We want you to be satisfied with your Khushi Jewels purchase. Our return and refund process is outlined below.

Return Window

You may request a return within 14 days from the date your order is delivered.

Return requests submitted after this period may not be accepted, except where required by applicable law.

How to Request a Return

1. Contact us through our Contact Us page or WhatsApp within 14 days of delivery. Please include your order number and the reason for the return.

2. Our team will review your request and provide the return address and instructions.

3. Pack the jewellery securely in its original packaging and ship it according to the instructions provided.

4. Share the return shipment's tracking number with us.

Please do not send any item back without contacting us first. Unauthorised returns may not be accepted.

Return Inspection and Refunds

Once your returned item is received, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Unless otherwise required by applicable law or expressly agreed by us, return shipping costs are the customer's responsibility.

Refund eligibility is subject to the applicable Return and Refund Policy and any rights that cannot legally be excluded.

For complete details, please refer to our Return and Refund Policy.

8. Jewellery Care

Our jewellery is handcrafted with care. To maintain its appearance and condition, we recommend following any care instructions provided with your purchase.

Exposure to moisture, perfumes, cosmetics, chemicals and environmental conditions may affect the appearance of sterling silver over time.

Normal tarnishing, wear and changes resulting from improper care or use may occur. These conditions do not automatically indicate a manufacturing defect.

Nothing in this section limits any rights or remedies available to customers under applicable law.

9. Intellectual Property

All content on this website, including text, photographs, product images, graphics, logos, designs, branding and other materials, is owned by or licensed to Khushi Jewels unless otherwise stated.

You may browse and use this website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may include services, payment gateways, social media links or other features operated by third parties.

We do not control all third-party services and are not responsible for their independent content, policies, availability or practices.

Your use of third-party services may be subject to their own terms and privacy policies. We encourage you to review those terms before using such services.

11. Website Availability and Errors

We aim to keep our website accessible and up to date. However, we do not guarantee uninterrupted, secure or error-free operation at all times.

Website content, product availability, pricing and other information may occasionally contain errors or require updates.

We reserve the right to correct errors, update information and make reasonable changes to our website or services, subject to applicable law and any obligations arising from orders already accepted.

12. Limitation of Liability

To the extent permitted by applicable law, Khushi Jewels will not be liable for indirect, incidental or consequential losses arising from the use of our website or services where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer rights.

These Terms do not affect any statutory rights or remedies that you may have under the laws applicable to your purchase.

13. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or services and to be responsible for losses directly resulting from your unlawful use of our website or your violation of these Terms.

Nothing in this section creates liability where it would be prohibited by applicable law.

14. Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

We use relevant information to process orders, arrange delivery, provide customer support, prevent fraud and fulfil other legitimate business purposes, as explained in our Privacy Policy and subject to applicable law.

Please review our Privacy Policy for details about how personal information is handled.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page with its updated date. Changes will apply from the date stated in the updated Terms, subject to applicable law.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by law. Any rights relating to orders already placed will be governed by applicable law and the terms applicable to those orders.

16. Governing Law

These Terms are governed by the laws of India, subject to applicable conflict-of-law principles and mandatory consumer protection laws that apply to customers in their respective jurisdictions.

Nothing in these Terms is intended to deprive a customer of mandatory rights or remedies available under applicable consumer protection laws.

17. Contact Information

If you have any questions regarding these Terms, your order, shipping, returns or refunds, please contact us using the details below.

Business Name: Khushi Jewels
Email: info@khushijewels.co
Phone / WhatsApp: +91 89559 59237
Additional Contact: +91 95090 36577
Instagram: @khushijewelsco

Business Address:
16, Shankar Nagar, Amer Road,
Kagdiwada, Near Jai Durga School,
Jaipur, Rajasthan – 302002, India.

Thank you for choosing Khushi Jewels. We appreciate your trust in our handcrafted jewellery.